06 — BPO & RPO

BPO, RPO & Offshore Delivery

Customer service, back office, tech staffing, and IT/ITeS pods in Bangladesh.

Overview

BPO, virtual office, customer service, back office, tech staffing, offshore IT, IT/ITeS outsourcing, and MPO.

Stand up a delivery pod in Bangladesh: customer service, back office, virtual office presence, tech staffing, offshore IT, IT/ITeS outsourcing, RPO for hiring at volume, and Managed Process Outsourcing (MPO). We recruit, seat, train, and manage to an SLA — not a body-count invoice.

Bangla and English desks are the default. Language QA is in the SLA, not a hope. Virtual office plus back-office seats give you a Dhaka presence without pretending it is a full subsidiary.

RPO here means filling seats on a calendar for the pod itself. MPO means we own the process quality: sampling, coaching, and a lead. If you only want contractors with no QA, say so — that is staffing, and we will route it there instead of dressing it up as BPO.

Dhaka delivery with written QA sampling
Bangla / English desks as the default
Scale seats monthly; we hold the bench and the SLA
Clear split: staffing vs process ownership (MPO)

Who this is for

Companies standing up a first Dhaka delivery floor
Teams that need Bangla or English customer operations
IT leaders who want an offshore pod with a named lead
Volume hiring that has to hit a go-live date, not a hope

What we run

Offerings

BPO & Customer Service

Voice, chat, and ticket teams in Bangla and English. QA sampling and a floor lead are part of the seat price, not extras.

Virtual Office & Back Office

Local presence plus finance, HR admin, and data-ops seats. Useful when you need a Bangladesh address and a working desk, not a brass plate.

Tech & Offshore IT Staffing

Engineers, QA, DevOps, and support on contract or dedicated teams. They work on your stack; we hold employment or the pod SOW.

IT / ITeS Outsourcing & MPO

Process ownership with quality control. We take the SLA on output, not just attendance. If you only want bodies, we will say so and staff it as staffing.

RPO for Volume Hiring

Recruitment process outsourcing when the pod itself needs seats filled on a calendar — ramp, attrition cover, and a weekly join list.

How it runs

Process map

Volumes, languages, tools, hours, and the quality bar. We write the SLA before we hire the first seat.

Build

Hire, train, and seat the first pod. You meet the lead. Shadow and go-live dates are on a calendar.

Stabilize

SLA, QA sampling, and client cadence. Weeks 2–6 are where we catch process bugs — not month six.

Scale

Add seats or new processes without a new vendor hunt. Attrition cover is part of the model.

FAQ

Bangla and English as standard. Other languages only if the bench and volume support it — we will not promise coverage we cannot staff.

Stand up a delivery pod

Share process, language, hours, and target go-live. We return a seat plan and an SLA draft.

Other services